Cun66 Privacy Policy — Protecting Your Personal Data in Malaysia

Cun66 is an online betting and casino platform serving players in Malaysia. We understand that your personal data is sensitive and must be handled with the utmost respect and responsibility. This Privacy Policy is designed to give you a complete and honest overview of how cun66 manages the information you share with us.

This policy applies to all users who access the cun66.net website, use any service provided through the cun66 platform, or communicate with the cun66 team through any channel including live chat, email, or phone. It covers all data collected from the moment you first visit our website through to after you close your account.

Cun66 operates in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. This means we only collect data necessary for legitimate purposes, store it securely, and never use it without a valid basis. We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

If you have any questions about this policy or would like to know more about how cun66 handles your data, you can reach us at any time via support@cun66.net or through the live chat on our platform.

Cun66 collects personal data from various sources when you interact with our platform. The following are the categories of data we may collect:

Data You Provide Directly:

• Registration Information: Full name, mobile number, email address, and the password you set when registering your cun66 account.
• Identity Information (KYC): Your Malaysian identity card number (MyKad), a copy of your identification document, and where requested, a verification selfie. This information is only collected when required to process withdrawals above set limits or to verify your identity for security purposes.
• Financial Information: The e-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay) or bank account details (for DuitNow or FPX) you use for deposits and withdrawals. cun66 does not directly store credit or debit card numbers.
• Communications: Records of live chat conversations, emails, and any other written communications you send to the cun66 support team.

Automatically Collected Data:

• Platform Usage Data: Login records, session dates and times, games played, bet amounts, and complete transaction history within the cun66 platform.
• Technical Data: IP address, browser type, device operating system, mobile device model, screen resolution, and language settings.
• Cookie Data: Information collected through cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Section 6 explains this in further detail.

Cun66 uses the personal data we collect solely for legitimate purposes directly related to providing our services to you. The primary purposes are as follows:

You may opt out of promotional communications at any time by updating your notification settings in your cun66 account or by contacting our support team. Withdrawing consent for promotional communications will not affect your access to cun66's core services.

Cun66 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is a non-negotiable commitment. However, there are specific situations where cun66 needs to share data with trusted parties in order to deliver our services to you:

• Game Provider: Pragmatic Play, PG Soft, Habanero, Microgaming, and other providers receive only the minimum technical data required to run games within the cun66 platform. Your personal identifying information is not shared with them.
• Payment Processors: Payment gateway providers that process Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX transactions receive the financial information necessary to handle your deposits and withdrawals. All payment processors are bound by strict confidentiality agreements.
• IT Service Provider: Companies that assist us in managing our technical infrastructure, cybersecurity, and hosting may access certain data within the scope of their work. They are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
• Legal Authorities: cun66 will disclose personal data when required to do so by Malaysian law, a court order, or a directive from a competent authority. We will notify you of any such disclosure where permitted by law.

In all data-sharing situations described above, cun66 ensures that only the minimum necessary data is shared, and all recipients are bound by data protection obligations equivalent to cun66's own standards. cun66 remains accountable for how your data is handled by any third parties acting on our behalf.

Protecting your personal data is not merely a legal obligation for cun66 — it is a core value that reflects our respect for every member. We continually invest in security infrastructure to ensure your data remains protected.

The key security measures in place at cun66 are:

• 256-bit SSL Encryption: All data transmitted between your browser and cun66's servers is protected by industry-standard 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia.
• Stored Data Encryption: Your password is never stored in plain text — it is processed through cryptographic hashing that cannot be reversed. Sensitive financial information is stored in encrypted form.
• Access Controls: Only cun66 staff who require access to your personal data in order to carry out their duties are permitted to do so. All access is logged and monitored.
• 24/7 Security Monitoring: Our automated monitoring system continuously tracks unusual activity and potential intrusion attempts around the clock.
• Regular Security Audits: cun66's security infrastructure undergoes regular independent audits to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): cun66 encourages all account holders to enable 2FA. Any login attempt from a new device will require verification via your registered phone number.

Cun66 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and maintain the security of your session. The following types of cookies are used by cun66:

You can manage your cookie settings through your web browser. Most modern browsers, such as Chrome and Safari, allow you to view, delete, and block cookies from specific websites. Please refer to your browser's help section for detailed guidance.

Cun66 does not retain your personal data for longer than is necessary for the purposes described in this policy, or as required under Malaysian law. Retention periods vary depending on the type of data and the purpose for which it was collected:

• Active Account Data: For as long as your cun66 account remains active, your profile data and transaction records are retained to enable the continuous delivery of services to you.
• Financial Records & Transactions: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial compliance and tax legislation requirements, even after account closure.
• KYC Documents: Retained for a minimum of 5 years after account closure or the end of the business relationship, in line with Malaysia's AMLA (Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act) requirements.
• Communication & Support Logs: Live chat and email communications with our support team are retained for 2 years from the date of each interaction.
• Cookie & Analytics Data: Session cookies expire when you close your browser. Aggregated analytics data is retained for 24 months.
• Closed Accounts: Once your account is closed at your request, personal data not subject to legal retention obligations will be deleted or anonymised within 90 days.

If you wish to request early deletion of your personal data ahead of the standard retention period, please contact the cun66 support team. Each request will be assessed based on whether cun66 still has any legal obligation to retain the data in question.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding your personal data held by cun66. We fully respect these rights:

• Right of Access: You have the right to request a copy of the personal data cun66 holds about you. Requests will be processed within 21 business days. A reasonable processing fee may apply for frequent or extensive requests.
• Right to Rectification: If the personal data cun66 holds about you is inaccurate or incomplete, you have the right to request a correction. Basic details such as your email address and phone number can be updated directly in your account settings.
• Right to Erasure: Under certain circumstances, you may request that cun66 delete your personal data. This right is subject to any legal retention obligations that may override your deletion request.
• Right to Object: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing. Contact us to exercise this right and we will stop using your data for that purpose.
• Right to Withdraw Consent: For processing that relies on your consent (such as promotional communications), you may withdraw that consent at any time without affecting any processing that took place prior to the withdrawal.
• Right to Complain: If you are dissatisfied with how cun66 handles your personal data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of the rights above, contact cun66's data protection team by email at support@cun66.net with the subject line "Privacy Rights Request". Please include your full name, account number, and a clear description of your request. We will verify your identity before processing any request involving your personal data.

The cun66 platform is intended solely for adults aged 18 and above. cun66 does not knowingly collect, store, or process personal data from children or individuals under the age of 18.

During the account registration process, cun66 conducts an age verification check to ensure compliance with this minimum age requirement. cun66 reserves the right to request proof of age in the form of an identification document at any time, particularly where there are indications that a user may be under 18 years of age.

Should cun66 discover that personal data has been inadvertently collected from an individual under the age of 18, that data will be deleted immediately and the associated account will be closed. Parents or guardians who find that their child has registered an account with cun66 without permission are advised to contact our support team immediately at support@cun66.net.

Cun66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, updated legal requirements, or feedback from our member community. The latest version of the Privacy Policy is always available on this page.

For significant amendments — those that may materially affect how your data is handled — cun66 will notify you via:

• Email to the address registered to your cun66 account, at least 14 days before the amendments take effect.
• In-platform notification on cun66 upon your next login after an update is announced.
• Updates the "Last Updated" date at the top of this page.

Your continued use of the cun66 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account and request deletion of your personal data (subject to applicable legal retention obligations) before the amendments take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or how cun66 handles your personal data, please do not hesitate to reach out to us:

• Privacy Email: support@cun66.net — use the subject line "Privacy Enquiry" or "Privacy Rights Request" to ensure your email reaches the right team. We aim to respond to all privacy-related enquiries within 5 working days.
• 24/7 Live Chat: For general privacy enquiries requiring a prompt response, you may reach the cun66 support team via live chat on the platform. Our team is Malay-speaking and can help explain aspects of this Privacy Policy in plain, easy-to-understand language.
• VIP Personal Account Manager: Platinum and Diamond members with specific privacy concerns are welcome to reach out directly to their personal manager for a more private and in-depth discussion.

Cun66 is committed to addressing all privacy-related enquiries and concerns seriously and within a reasonable timeframe. We treat your trust in us as a responsibility we do not take lightly, and every privacy enquiry will receive the proper attention it deserves from our team.